Triage
Prioritize incoming complaints with model-backed risk scoring and configurable thresholds.
Complaint intelligence for quality and regulatory teams
Spot signals earlier. Triage faster. Run cleaner investigations.
CAPA Sentinel turns complaint data into ranked risk signals, triage-ready review queues, and investigation workflows designed for pilot deployments in regulated environments.
- Complaint ingestion and enrichment
- Embedding, clustering, and signal ranking
- Investigation packs, exports, and alerting
Designed for
Medical device complaint surveillance
Use case
Internal pilot and customer-facing demo workflows
Core loop
Ingest -> detect -> investigate -> notify
Platform
Built for the quality stack you actually use
Signal Detection
Cluster complaints, surface abnormal patterns, and rank what deserves human review first.
Investigations
Launch investigation workflows, export evidence packs, and maintain a traceable audit path.
Notifications
Send due alerts through app-level email infrastructure without asking end users for mailbox passwords.
Workflow
A sharper path from complaint intake to CAPA action
01
Ingest complaints
Bring in complaint data, normalize records, and preserve source traceability.
02
Generate clusters and signals
Use embeddings and anomaly scoring to find patterns that a spreadsheet review will miss.
03
Open investigations
Move from ranked signal to investigation record with exports and supporting context.
04
Notify stakeholders
Route alert emails to reviewers and leaders using a managed sender identity.
Contact
Set up a pilot conversation
CAPA Sentinel is being built as a pragmatic pilot-ready platform for complaint surveillance, signal review, and investigation support.
hello@capasentinel.com